If the number of checked goods differs from the packing list, what should you do?

When discrepancies arise between the number of checked goods and what is indicated on the packing list, the most prudent step is to unpack and inspect the items before contacting the vendor. This approach allows for a thorough examination of the goods received, ensuring that the discrepancy is accurately identified—whether it is a missing item, a surplus, or a potential packing error. By doing so, one can gather concrete information regarding the nature of the discrepancy, which can facilitate clearer communication with the vendor later on.

Unpacking and inspecting first helps to confirm whether the goods were incorrectly packed or if there was a miscalculation during the shipping process. This practice not only promotes accountability and accuracy, but it also strengthens the evidence available when discussing the issue with the vendor, leading to a more efficient resolution. Engaging with the vendor without first checking the merchandise may lead to miscommunication and unnecessary delays in resolving the issue.